This shipping policy applies to orders placed through the website www.cellsortpro.com (operated by CITYWIDE TS LIMITED) and governs its logistics management and shipping processes.
- Scope of Operations
Shipping Location: All orders are managed and shipped from our administrative and distribution center in New Zealand.
Service Scope: We currently serve customers in Europe.
- Shipping and Order Preparation
Orders undergo internal review and preparation immediately upon payment confirmation. We strive for efficient shipping; however, please note that preparation time may vary due to operational arrangements and logistics handling requirements.
- Global Logistics and Transportation
We utilize professional international courier services to ensure reliable delivery.
Carriers: Our logistics network includes several established global partners (such as DHL, FedEx, UPS) providing priority delivery services.
Carrier Selection: We select the most suitable logistics partners based on destination and transportation availability to ensure service stability.
- Estimated Delivery Time
Standard Delivery Time: Typically, delivery will be made within 5 to 12 business days after shipment confirmation.
Logistics Variations: Please note that estimated delivery dates may be affected by standard logistics variations, including regional customs processing, public holidays, and transportation infrastructure conditions.
- Tracking and Transparency
We are committed to maintaining transparency throughout the entire delivery process. At key points, the system will automatically send tracking notifications to your registered email address, including:
Shipping Confirmation
In-Transit Updates
Final Delivery Progress
Please ensure that the contact information you provide at checkout is accurate so that we can maintain smooth communication with you.
- Handling Delivery Issues
If the goods exceed the estimated delivery time, CITYWIDE TS LIMITED will initiate a formal status review with the relevant carrier. Based on the review results, we will provide professional solutions, such as priority reshipment or a refund, depending on the specific circumstances of the order and our commitment to excellent service. 7. Responsibility and Risks
In accordance with applicable European consumer protection standards, CITYWIDE TS LIMITED is responsible for the integrity and security of your order until it is successfully delivered and signed for by the recipient at the designated delivery address.
- Contact Information
For any questions regarding delivery or to request delivery assistance, please contact our management team:
Company: CITYWIDE TS LIMITED
Address: 179 Prince Street, Dunedin City Centre, New Zealand 9016, China
Email: desktop@cellsortpro.com
Tel: +64 34795270
