Cellsortpro is committed to providing a reliable shopping experience. This refund policy outlines the return and refund process for orders placed through www.cellsortpro.com (operated by CITYWIDE TS LIMITED).
- Company Information
Company Name: CITYWIDE TS LIMITED
Registered Address: 179 Prince Street, Dunedin City Centre, New Zealand 9016
Contact: desktop@cellsortpro.com | +64 34795270
- Statutory Right of Withdrawal (European Customers)
Under the EU Consumer Rights Directive, customers within the European Economic Area have the right to withdraw their order within 14 days of receipt.
Notice: Please contact us by email within 14 days to initiate a return request.
Return Conditions: Returned items must be in good and unused condition.
Return Address: 179 Prince Street, Dunedin City Centre, New Zealand 9016.
Logistics: Unless otherwise authorized by our customer service team, return shipping costs are borne by the customer.
- Damaged or Defective Goods
We conduct quality inspections before shipping. If you receive damaged, defective, or inconsistent goods, please contact our customer service team immediately.
Verification: Simply provide photos of the problem.
Solution: Upon verification, we will provide a suitable solution, such as a free replacement or a full refund.
Note: For confirmed damaged goods, we generally do not require you to return the goods, thus providing you with a smooth customer service experience.
- Refund Processing
Method: Approved refunds will only be processed using the original payment method you used at checkout.
Time: Please wait patiently for your financial institution to reflect the refund on your account statement. Processing time depends on your bank or card issuer.
- Return Conditions
We reserve the right to assess returns based on the condition of the received goods. The following situations may restrict returns:
The application was submitted more than the 14-day statutory withdrawal period.
The product shows obvious signs of abuse or over-processing, exceeding the scope of standard inspection.
This policy does not limit or supersede any mandatory consumer rights granted under applicable local law.
- Customer Support
Our team is ready to answer any questions you may have regarding your order.
Email: desktop@cellsortpro.com
Tel: +64 34795270
Address: 179 Princes Street, Dunedin City Centre, New Zealand 9016
