- Who operates Cellsortpro?
Cellsortpro is a premium storage brand operated by CITYWIDE TS LIMITED, a New Zealand registered company.
- What products does Cellsortpro offer?
We specialize in designing high-quality desktop organizers for home and office environments. Our product range is carefully selected to ensure your workspace is efficient, tidy, and functional.
- What regions do you serve?
Our current logistics operations primarily serve customers in Europe.
- What payment methods do you accept?
We offer secure payment options for your convenience, including:
Visa, Mastercard, and American Express.
Apple Pay and Google Pay.
Supported regional e-wallets.
All transactions are processed at the time of purchase to ensure efficient delivery.
- How long does delivery take?
Standard delivery time is 5 to 12 business days after shipment. We manage freight with reputable international courier partners. While we strive for fast delivery, please note that international shipping times can be affected by customs processing, regional postal conditions, and seasonal factors.
- Will I receive tracking updates?
Yes. Notifications will be automatically sent to your registered email address at key milestones, such as order confirmation, shipment, and final delivery updates. Please ensure the contact information you provided at checkout is accurate.
- How are order delays handled?
If shipping exceeds the expected time, our team will coordinate a formal investigation with the carrier. Depending on the tracking status, we will provide an appropriate solution, such as priority reshipment or a refund, to ensure customer satisfaction.
- What is the return policy if I change my mind?
According to the EU Consumer Rights Directive, customers within the European Economic Area (EEA) have the legal right to cancel their purchase within 14 days of receipt. Please contact our customer service team via email to initiate the return process. Goods must be returned in their original packaging to receive a full refund.
- How do you handle damaged or defective goods?
We maintain strict quality control. If your order arrives damaged or with any issues, please contact us via email with photos as evidence. Upon verification, we will provide a professional solution, such as a replacement or refund. For verifiable damage, returning the item is usually not necessary, ensuring a smooth after-sales service experience.
- How long does a refund take?
Approved refunds will be processed through your original payment method. Depending on your bank, the refund may take some time to arrive; please be patient.
- How to contact customer service?
Our customer service team is ready to assist you.
Email: desktop@cellsortpro.com
Phone: +64 34795270
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (New Zealand Standard Time).
We strive to respond to all written inquiries within 24 hours.
