These Terms of Service apply to your use of the website www.cellsortpro.com and your purchases of products from CITYWIDE TS LIMITED. By accessing our website or placing an order, you agree to be bound by these Terms.
- Company Information
Company Name: CITYWIDE TS LIMITED
New Zealand Business Number/Registration Number: 9429051350901 / 8754733
Registered Address: 179 Prince Street, Dunedin City Centre, New Zealand 9016, China
Telephone: +64 34795270
Email: desktop@cellsortpro.com
- Product Use and Accuracy
Cellsortpro provides desktop organization solutions for individual and business users. We strive to accurately present all product specifications and images. Users are responsible for providing accurate receipt and billing information at checkout. We reserve the right to review and verify orders to ensure service consistency and transaction compliance.
- Order Confirmation
All orders undergo internal review to ensure adequate inventory, accurate pricing, and compliance with relevant standards. A contract is only established upon receiving a formal order confirmation via email.
- Order Fulfillment and Global Logistics
Service Scope: We offer delivery services to customers throughout Europe.
Estimated Delivery Time: Typically 5 to 12 business days after shipment. Please note that external factors such as customs processing and local service conditions may affect the actual delivery date.
Logistics Tracking: We will send automatic notifications to your registered email address at key logistics milestones.
Responsibility: In accordance with international distance selling standards, CITYWIDE TS LIMITED is responsible for your order until successful delivery to the address you provided.
- Right to Return (European Customers)
According to the EU Consumer Rights Directive, customers within the European Economic Area have the legal right to return goods within 14 days of receipt.
To exercise this right, notification must be submitted via email within 14 days.
Goods should be returned in their original packaging and unused condition. Refunds will be processed upon receipt of the returned goods and inspection by a professional.
- Quality Assurance and Solutions
If the goods arrive damaged or significantly different from the order description, please contact us immediately and provide photographic evidence. Upon verification, we will assist you in obtaining a professional solution, including arranging a replacement or refund, depending on the circumstances.
- Refund Process
Approved refunds will be processed through the original payment method. Depending on your financial institution, there may be additional processing time before funds are credited to your account.
- Website Conduct Guidelines
Users should interact with our platform in a legal and professional manner. Any behavior that does not conform to standard business purposes, such as automated abuse or fraudulent interaction, is prohibited and may result in suspension of access or order cancellation.
- Applicable Law
These terms are governed by New Zealand law. If the customer resides in a country with mandatory consumer protection regulations, those regulations will remain in effect.
- Customer Support
For any questions regarding your order or our services, please contact our management team:
Email: desktop@cellsortpro.com
Tel: +64 34795270
Address: 179 Princes Street, Dunedin City Centre, New Zealand 9016
